Delivery and Exchange
Free delivery – exchange in 7 days:
- Delivery method:
- Delivery to you locally:
–DETECHBio’s employee will deliver to you locally in urban Hanoi at the address that you appointed.
– Orders made before 10:30 AM each day will be delivered in the same afternoon (from 13:30 to 18:10 PM). All orders after 11 AM each day will be delivered on the next day (8:00 – 18:30). Besides those delivery hours, customers can negotiate with customer support department if we can compromise.
- Priority delivery:
Orders will be delivered through priority delivery service. The time customer can receive orders will span from 1-3 days.
- Exchange/Return Method
Customers can exchange/return goods in these below case scenarios:
- The company will pay for the returning fee:
- Wrong orders: customers will return to the company, the products returning/exchanging must be in its original state: box, lid, safety seal and we will exchange the correct orders.
- Goods are broken, crushed due to delivery, customers can return to the delivery agency and state the rejection reason, sign to confirm and feedback to the company through: 0243 7855 746.
- The customers will pay for the returning fee:
Customers change their preference or type of products when DETECH has given your products to delivery agency. When receiving, customers will return the unwanted products to the company. The returning/exchanging products must be in its original state: box, lid, safety seal and we will exchange according to your need.
Any questions regarding exchange/return please call
HOTLINE: 0243 7855 746